Hospitality Industry Questions and Answers

cordial reception Industry Questions and Answers universeWhat is cordial reception? People serving you popcorn when you entered a cinema, concierge in a five star hotel and the museum racing circuit guide ache the viridity? They ar each conk erupt in servicing which is under(a) the house of hospitality manufacturing. Do you k directly that hospitality persistence is the salientst patience through and throughout the world? It is the primary(prenominal) source of income for majority countries. hospitality is non vertical some a simple servicing, al i it involves in viewing respect for ones guests, provide for their sine qua nons and deprivations, and treating each other as equals. Hospitality diligence involved hotels, casinos, and resorts which provide comfort and a sort of focal lead to guests. The term hospital, hospice and hostel argon deriving from hospitality and these mental institutions protect more(prenominal)(prenominal) of the connotation of per sonal c are. It refers to a emblems of brass instrument where provide shelter and foods for race which is in call for or out from their interior(a). Hospitality was founded by sorrel Luitweiler in course 1949 and this establishment are responsible in oscillo chain up a building, provide secure, pleasant tail end for a short-lived stay, cleaning and maintaining premises. Now days, clients expectation is high. Quality is perhaps the close vari subject quantity feature in hospitality industry.Answer for Question 1Hospitality, a contemporaneous human exchange, which is voluntary entered into, and intentional to intensify the mutual puff up being of the parties concerned through the provision of accommodation, and / or food, and / or drink.Hospitality industry had a wide scope. According to the historians, the organic evolution of hospitality industry had been traced in a thousand of years and m either cultures. A sea captain hospitality industry moldinessiness everlas tingly keep updating concord to the packs and wants of the societies. Success in the hotel industry are always relies on catering to the needs of the targeted clientele. Besides, providing a wide variety of function and pleasantness desirable atmosphere impart always drive the hospitality industry into a large, multi faceted and diverse industry. The main component in hospitality industry is all about dealings with customers and lead to the satisfaction of the customers in every helping provided since the yore days.Hospitality industry has begun since 3000 B.C ago. The field of hospitality encompassing affect, touristry, domicileaurants, and recreation. There are about advantages and disadvantages for every business organisation and staff. This happen ego homogeneous(prenominal) to hospitality industry. For your knowledge, hospitality industry is a very wide scope it mainly concentrated in twain largest establishments throughout the world. casing for these deuce es tablishments is stated in the figure belowLodgingWhat is d wellspring? It actor the lodging segment of the hospitality industry example handle hotels, inns, motels, resorts, chalet, and others more. In summary, lodging means both establishment which provides a bed for a fee or embrace of rent and a reasonable payment for utilities and use appliances and furniture. Basically a lodging establishment always include elements of entertainment, personal go, recreation and food utility for wayfarer. Majority of lodging facilities in the world extend from tiny bed and break agiles meal to the latest development, megaresorts. Niches surrounded by these ultimate include commercial hotels, city center hotels, resort hotels, suburban hotels, highways hotels/motels, airport hotels, economy properties, conference centers, all rooms hotels, and casino hotels. pith of a triple-cr ingest discipline of business operations means the successful in exchange products or industrial plant for value. In a set of business, its a chain of supply with withdraw. Luxury hotels are selling their suite and other kind of facilities in the hotel to the guests which provide their consume. Supply and demand is the point where profits earn in a business. Product and services in a service industry manage lodging, is a holistic concept. It inhabit of tangibles desire hotel type and physical amenities and intangibilities like services provided by the lodging staff. Customer wants and needs are always changing and varied. As customer are becoming increasingly demanding, hotels must be purported and created to be more responsive and effective in influence to fulfill different travelers needs and wants.AdvantagesIn 21st century, wad devour a necessity in staying at rough city or towns mess for an extended period of clock. When a people are away from home, lodging is the only accommodation for them to select a stay. Many people are worried about how much they are going to spend for the accommodation. As a matter of fact, staying in a hotel got a couple of benefits. franchise of day services much(prenominal)(prenominal) like room cleaning and plump forwash really put away the stress of the guests in doing the laundry them self after a tiring work day. Leisure places like acrobatic room or swimming pool are other attractions for customer to choosing in staying in a hotel. Since equipment casualty is the first priority to the customer, hotel must be always updated to the latest promotions and events from the competitors.Furthermore, localization played an important federal agency in advantages in lodging. There are two types of location of a hotel which is more preferred by peoples. First of all is conference hotel which is find in a city or a conference range of a province. These hotels normally targeted more on businessman. The location of the hotel enables them to travel to the work place or meeting center easily. Secondly are vocational locatio ns. Hotels which is set(p) arise a beautiful view example like beach resort or a hotel located in a tourism area are mostly targeted on family. These hotels are ease from the peak workings hour in a diligent city, salvage from noise and air pollution is always the selection of a family vacation. purlieu is other(prenominal) factor of advantages in lodging. Example like a hotel located on a beautiful waterfront enable the guest to enjoy the tempt views from their room. It is an indeed to stay at one of these hotels for stressful or a busy businessman. Do you know that other than the view of a lodging, customers demand for quality entertainment too? Good entertainment example like a highlife pub, sea diving or even a luxury swimming pool leave alone attracts more guests with stress unleash and entertainment seeker demand.DisadvantagesLarge hotels with thousands of rooms, modern va weedt facilities and wide superior of dining options are always the advantages in lodging. B ut, this also causes disadvantages to the lodging. A wait line in reception area always skunk be seen in large lodging. A large hotel requires grievous management. A trouble management leave just slow down the brookning handle in a hotel daily. We cant predict whether the guest entrust pass on a late check out and this causes the incoming guest to name a wait before they can check into their room.Secondly, a large hotel sometimes will face the problem of insufficient staffs. In a luxury dining, delinquent to the staff are insufficient, they are always run off their feet by the number of guests. Unfortunately, guests will be kept delay when they need something time the staffs are busying in handling another guest. Example like you ask for a menu, you might be able to be waiting for the menus to be brought to you until your stomach start rumbling. nourishment service provender service is a large industry which deals with all the preparations of food outside the home. Exa mple like establishing a restaurant, catering a wedding party, and trial a cafeteria are all forms of food service. Normally these restaurants lay institutional food service in business, colleges, hospitals and remedial faculties.A bunches amount of good enoughs and services fall under the coverage of food service, example like establishment which transport food and equipment related to kitchen, silverware and so forth. Job opportunities had been wider up due to human energy is needed in this set of industry. Restaurateurs, waiters, dietitians and chefs are some example of worker needed in food service industry. about people in this industry are sent for training so that they are qualified to work in this industry. High class luxury dining needs talent and qualified people to work in it. Colleges now days are offering hospitality courses.In year 2008, on that point were 546,300 privately owned food service and drinking places most the United Sates. 47 percent of these establish ment primarily serve fighters who set and pay before eating while 39 percent of establishment offer full service restaurant being served well and after consume their delicious cuisine only make a payment. another(prenominal) 9 percent had been comprised by drinking places and special food service like caterers had comprised about 5 percent of all establishments in this industry. Food service can be defined as worlds most far-flung and familiar industry.AdvantagesIn food service industry, human energy is needed in a big amount. From the chef, assistant chef until waiter got quite a many inclines. Here is where the phone line opportunities once again wider up. The requirements for these positions example like a cleaner in a dining or waiters do not need high education levels. People with a parchment or degree on hand can hold the position of a manager in a department. As thither is get more and more lodging and dining is developing, it is quite an opportunities for youngers out there to get a bright future for themselves through hardworking.Besides, food industry targeted people which are looking for foods when they are starving. This is why choosing a wane location will be the final judges on how well the set of business will go. A restaurant which located in a down town of course will grab some customers from the busy working life in the city. First its easy to find, publish up the customer time, and even some time rusher people can just have a intromit away meal near a restaurant near his / her company.In this highly competitive hospitality industry, a well and vocational trained staff is essential to the make of success of any food service establishment. Besides, technology influences the food services industry in many ways by enhancing efficiency and productivity. fall in are being taken down by electronic devices, patron seating are all contributing in an efficient fast servingDisadvantagesYes it is an advantage when the job opportunities are getting wider and a learner which is just graduated will be easier to get a job in hospitality industry. But, a sassy staff with just a piece of diploma or degree and without any working give birth will eventually affect the efficiency of service in any establishment. Some time in on the job training will be needed again before these new employees are able to handle the tasks and responsibilities in a restaurant.Besides, location of a restaurant in down town is a good starting point in successful service industry. But, do you know it is very expensive for the renting for the shop which is located in down town? Shop carve up in down town got limited quantities too, and competitors are many out there.Another factor which leads to disadvantages in food service industry is about the working hour. Works in the food industry are always grueling and demanding. Working hours are often long and irregular and dealing with varied and complex situation. Besides, people also must highly attune to the need of customer satisfaction. However, wages are heavily based on the tips from customers, and employees whitethorn have a limited access to the benefits and protections from the government such as minimum wage laws.ConclusionIn hospitality industry, good service is the top priority and is the primary focus in regularize to achieve customer satisfaction. Working in hospitality industry must always keep this in mind, Customers do not buy service delivery but they buy experiences they do not buy service quality but they buy memories they do not buy foods and drinks but the buy meal experiences they do not buy event or functions but they buy occasions. In hospitality industry, we are the dreamers of dreams. We are needed to make the guest to feel that the host being hospitable through feelings of generosity which is a desire to please and a genuine fancy for the guest as an individual. Remember, hospitality industries are always an honorable profession and we are the industry which mostly deals with customers needs and wants.Question 2 beget out the factors that affecting travel and tourism. Explain in detailIntroduction activate and tourism is mainly for recreation, leisure time or business advises. touristry is very important to the hospitality industry as it is the main support of the revenue in lodging. Tourism refers to the activities of persons travel to and staying in a place outside for not more than one consecutive year for leisure, business and other purpose. Therefore, these people are considered to be tourists on a take care that is temporary and short term. These organizations include restaurants, hotels, motels and resorts. There are two types of tourism which is domestic tourism and outbound tourism. Domestic tourism refers to people which take holidays or a some days trip in their own country. Example like a family is visit to another part of the country. outgoing tourism refers to people which travel away from home and vi sit to another country for leisure or business purpose. However, no matter what type of travel it is, these people will always ended up in staying in lodging. This is where the revenue of the hospitality industry started.Answer for Question 2Travel and tourism has become a popular global leisure activity. Tourists are generally classified in statistics according to the duration and purpose of their journey. Day trippers refers to tourists which is away from home just for a day and dont need any accommodation. Visitors which need an accommodation can be classified by their length of stay, such as one night or more. These visitors may be classified as to whether they are touring for business or leisure purposes. People travel for leisure is because they are living in a hectic life style, they are seeking for a relaxation which is away from a busying life, and they need a rest and prestige. There are a few factors which affecting travel and tourism.Growing LeisureLeisure can be defined as the opposite significance of idleness. People now days are busying in working, keeping themselves in a busy and hectic life style. But, as the world is neither changing, nor the policies in any organization is changing too. Most of the companies out there had been generous in providing their employees paid holidays and even some large organization are providing a three day weekends. A more flexible arrangements has been added into peoples leisure time, and eventually, these well-favoured company policies had enable the employees to go for a vacation or travel to give themselves a break.IncomeIn the 21st century, most of the women are working in order to maintain their family income. What does it mean by maintain the family income? It is more on referring if one spouse loses a job, that wont causes elimination of all the family income. Besides, due to the education which is though is school or college, women had more motives in working outside. They seek for challenges, they s eek for work which is professional and excitement and another reason why women choose to work after marriage is they want to give a more comfortable and satisfying life to her family. Everyone works in maintaining a comfortable life style. Of course, when you are busy in working, especially for a marriage person, after a tiring working day, they might still need to take care of their children at home in the night and some house works still need to be done. Eventually, leisure time for our own will be immolated. So, if there is a time for them to get away from this hectic life style, it is not surprising when they spend their money on the goods and services they demanded. Time will be a bounty for them. They wont bother about the price for their travel, because it is not easy for them to get a rest in such pressure and hectic life style, good and quality locomotion will always be their wise choice. shake and Pull FactorsThe travelling motives for people tend to categorize as escaping from and / or escaping to a particular destination. knife thrust factor brings up the meaning of a person who travel to a place due to his / her response in what is missing. Pull factors brings up the meaning of attractiveness of a places and attract the people to visit to it. Push and comforter factor can be classifies into nine motives to travel which seven of those are socio psychological or known as push motives the other two are defined as cultural or pull motives. Push motives are escapism, relaxation, retrogression, social inter action, self exploration and prestige while pull motives are innovation and education. There is also two main type of push and pull factors which is personal and interpersonal. Interpersonal is a result of social interaction. Personal rewards are self determination, sense of competence or challenge.Technology changeTechnological changes within tourism included several(prenominal) different factors from medical advances to the innovative tourism . Better communication, transport like canvas ships and safety have emboldened new customers which demand easier, quicker and cheaper service, this demand can only be fulfill by the help of technology. Besides, new transportation also got an advance in time management. Shorter and efficient time period is just needed for a person to travel from a country to another side of the planet. Furthermore, through technological advances, online booking has been one of the biggest factors in affecting travel and tourism. Users are enabling to check for travelling packages from tour agencies websites and direct purchase it by just a few clicks at home without need to go to the agencies. With the association and sponsored from different tour agencies and organizations, MATTA FAIR had been organized. MATTA FAIR is an open public fair which offer absolute packages which can be afford by economical income family. Development in technology had leads more and more people are getting to travelling around the world rather than remain at their own country and stick in the hectic daily schedule.DemographicThe topic inwardness aging of America which is a significant demographic change had turn up that middle age generally indicated to higher income and a greater impulse to travel. The group of people with age around 35 to 44 is most likely to stay in accommodations or a longer outpost trip, whether is for leisure or business purpose.Another significant demographic development for tourism is about the growing of the mature market which mean group of people with age over 55. This group of people got their mortgages paid and a large proportion of them have a nest egg of savings and retirement benefits to withdrawn. This had enabled these groups of people to travel around the world and enjoy for the rest for their life. This people with age 55 65 years old as the first baby boomers which move into their mature years will be very excited and active in seeking a livelong new ex perience which is deal with the travel and leisure moment in their life after being retired. And this is the reason they are able to have a long period vacation. Another group of aging people which is over the age of 85 normally suggest an expansion in assisted living facilities.Safety SecuritySafety and security have been identified as one of the global forces that would drive the tourism industry in a new millennium. Things that tourisms worried when they are staying in a hotel at any destination are all about the same which isAssaultRapingLarcenyRobberyFire within premisesprotect the lives of guests and workers, seat and assets of the business from criminal actions includes security checks on existing design and technology. Lighting of the public and external areas, building access, key control, security of guestroom doors, and guarding of the property must be always keep updated and check by the alimentation department. All the employees should be trained to know about all t he book security procedures when there is an emergency happened example like a extract situation.If the safety and security in a lodging establishment is good and well management, eventually guests which stay at the first time will get good impression from it and eventually will recognize it to their friends when they back to their country.ConclusionTravel and tourism is important to the hospitality industry. The most common reason why people go for travel is leisure, and sometimes followed by business. An attractive environment appeals to tourists, whether is natural or built, and the development of the industry in a locality will relate to the surrounding area. People are travelling by car more than any other means. Travel by air had been increase over the last 10 years. But, the fares bring down to rise and this causes people taught that travelling is expensive. This is why some people just ignore travelling and keep themselves in busy working. Communications mingled with air lines and tourism industry should make an agreement in order to bring up the tourism industry. Rising of fares will never give any help in bringing the tourism industry to a new millennium.